Equal Strategy - Creating Superb Customer Experiences
 

A NOSE FOR BUSINESS


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January 2009

 

Singapore-based sensory branding consultancy Equal Strategy has been on the scent of some serious business around the Pacific Rim lately. MD Simon Faure-Field (pictured above) has been infusing the luxury hotels of the region with an array of different aromas to create a pleasing customer experience and reinforce brand loyalty.

The properties for which he has recently created unique smells includes Naumi hotel and M hotel in Singapore.Raffles Dubai, Marriott hotels group, Westin Hotels & Resorts, the Millennium Resort Phuket and Club Med.

A part-time spinning DJ, Faure-Field also creates music styling solutions for his clients’ properties. Says Faure-Field. “Through sound and smell we can directly access the brain’s long term memory centres, implanting pleasurable experiences of our clients’ brands.”

Feeling any of the below emotions? Try these oils out for smell.

 

Oils that Can Ease Unpleasant Emotion

To Ease:                                   Try:

AGGRESSION                          Bergamot

ANGER                                    Chamomile

ANXIETY                                  Neroli

DISAPPOINTMENT                   Bergamot

FEAR                                      Cedarwood

GRIEF                                     Bergamot

HYSTERIA                               Chamomile

FATIGUE                                  Basil

NERVOUSNESS                      Chamomile

PANIC                                     Chamomile

SADNESS                               Benzoin

SHOCK                                   Lavender

SHYNESS                              Black Pepper

STRESS                                 Bergamot

 

 

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